Last updated — December 1, 2024
[01]
Introduction
Mynd Labs, Inc. ("mynd," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, APIs, SDKs, and related services (collectively, the "Services").
[02]
Information We Collect
We collect information that you provide directly and information that is collected automatically when you use our Services:
- Account information: Name, email address, organization name, and billing information when you create an account.
- Usage data: Agent configurations, execution logs, and runtime telemetry generated when you use the platform.
- Technical data: IP address, browser type, device identifiers, and access times collected automatically.
- Communication data: Content of support requests, feedback, and correspondence with our team.
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How We Use Your Information
- To provide, maintain, and improve the Services
- To process transactions and send related information
- To send technical notices, updates, security alerts, and support messages
- To respond to your comments, questions, and requests
- To monitor and analyze trends, usage, and activities
- To detect, investigate, and prevent fraudulent transactions and abuse
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Data Sharing
We do not sell your personal data. We share information only with service providers who process data on our behalf (e.g., cloud infrastructure, payment processing), when required by law, or with your explicit consent. All sub-processors are bound by data processing agreements that provide at least the same level of protection as this policy.
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Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Services. Agent execution data is retained for 90 days by default; enterprise customers may configure custom retention periods. Upon account deletion, we delete personal data within 30 days, except where retention is required by law.
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Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict the processing of your data
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
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International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, and adherence to applicable data protection frameworks.
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Security
We implement industry-standard technical and organizational measures to protect your data, including encryption at rest and in transit, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
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Contact
For privacy-related inquiries or to exercise your rights, contact us at privacy@myndlabs.tech or write to: Mynd Labs, Inc., Attn: Privacy, [Registered Address].